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Scenic Diamond Review

4.5 / 5.0
83 reviews

The jury is still out

Review for Europe River Cruise on Scenic Diamond
Aging traveller
2-5 Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: May 2023

A distressing outward journey to reach this cruise is still colouring our view of the trip. Our verdict on whether Scenic goes on to a "never, ever again" list awaits a ruling from their Customer Service Department on whether we will be refunded for additional tickets we were forced to by en route to be able to reach Bordeaux.

This was our first cruise with Scenic. We were interested in the wine area covered and wanted to avoid packing and unpacking as we went around the area. We thought we would also get time to relax and the chance to get there by rail rather than flying was particularly attractive.

Unfortunately things started going wrong before we left. We booked, at a saving, thorough the ROL organisation. About a month before departure we learned that our train from London would leave at 7am! Our documents arrived about seven days before departure but with no explanation of how we were to transfer in Paris from Eurostar at the Gare du Nord to the TGV at Gare Montparnasse.

Cabin Review

The balcony space made the cabin, largely occupied by the bed, much more workable. Space beneath the bed accommodated all our luggage. The connection to BBC programmes worked well for Coronation but was spasmodic after that. The built in Apple browser (keyboard and mouse supplied) didn't work at all.

5 Helpful Votes
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