This was my 24th princess cruise and this ship has a lot of issues. We did the premium package so included two speciality restaurants and premium drinks. The issue here is the staff on princess are lovely but they have no training on drinks or the premium pack - they wouldn’t know premium if it came up a bit them on the behind which was unfortunate. Before princess can execute a premier experience they need to ensure the foundations are in place and they haven’t. The staff didn’t. Every day a drinks order was wrong, or the course a California wine instead of a New Zealand - I could tell by the look of the wine it was wrong and it took the head waiter to agree with us and have it sorted. So frustrating.
Good in the main dinning room was very good as was the buffet - but the buffet seating is a disgrace so we wouldn’t eat there. It was horrific and if I took a video of the buffet at breakfast it would rival “holidays from hell”. Dirty plates everywhere, people standing eating as there was no seating
The seating on the ship at bars is not adequate and after dinner we ended trailing the ship for a seat. Never experienced this before. Half of our cruise we went back to the cabin as we couldn’t find a seat and that spoiled the night. I complained onboard but no one really cares. They only want to put a plaster over things to avoid complaints rather than putting in an action plan.