MSC DID WELL: the nightly entertainment was excellent. Jennifer Tierney had such a powerful voice. The ship singers and dancers were superb and well choreographed. The 3 tenors performance was exceptional. The room stewards and main dining room staff worked very hard to ensure we were well looked after. The pizza in the buffet was incredible...dare I say...addictive. I have lots of new weight I need to lose as a result. I heard 2nd hand that The Butchers Cut specialty restaurant offered a wonderful dining experience. The drinks in the bar were tasty and good value.

MSC COULD IMPROVE in my opinion: MSC was very disorganized trying to get passengers on or off the boat almost every time. It started with our 11:00 embarkation time in Hamburg where approximately 800 people were in line attempting to hand their bags to 2 visible porters through a door. We waited for about 45 min while we attempted to figure out why there were 3 apparent lines with no signage or order. Not a good way to begin a holiday.

Lack of communication on what we passengers should expect is a big root cause of their issues. They don't announce information enough and people have to find out things by mistake/error or asking staff who aren't sure however feel compelledto give an answerwhether wrong or right. Even disembarking...classic example...for an hour people were lined up at 630am to leave the ship in Dublin and not once did any staff member announce for departing guests to ensure they have gone to Guest Services to close their account or you'll be held back and block the long line of people trying to leave the ship!! Just so you know MSC, any other cruise line I've been on when you embark they take your credit card info then and auto-bill that card as you leave to make disembarking super smooth. I feel as a guy who spent a career helping to make process improvements in hospitals, MSC needs to hire efficiency experts to rework some of their processes. It would save them money and provide a much better experience for the passengers. The Preziosa design is...in 1 word...horrific. There are no straight lines, walking from one place to another is an adventure in a maze. Even the inside of the elevators don't display a map of what's on which floor. Nor the day of the week on the floor mat. The smoke from the casino spread to a lot of areas including our 8th floor. They need better ventilation or doors at the casino entrance. The food in the main dining room was hit and miss. Beef dishes early in the cruise were tough and chewy, later they got better. The options on the menu were never that appealing to me. I had to have pasta boulangaise on two nights because the choices were not appealing. The pasta boulangaise fyi was always good. I asked for early dining, got late dining. Was told early was full. Many of us at 830pm dining were told the same story. It just appeared like a lot of North American guests were seated at 830pm. That was too late for us and going to sleep on a full stomach is not comfortable. The dining room was also very crowded. Very large tables with very large chairs with very little space between tables made it very challenging for staff to serve passengers. Read more