After many cruises with the old Crystal Cruises, we were looking for a new luxury cruise line. Several people recommended Regent Seven Seas to us. We already were planning to be in Europe, so picked this cruise. I will start by saying that the dining staff and room attendants were very good. Friendly, attentive, thoughtful service. Our cabin was larger than what Crystal had, a real plus. The food was good, but not great. I was a bit disappointed in the wine list. I was expecting a larger list of premium wines. Several of the wines I asked for, were out of stock. My real beef is with the hotel operations. The best I can describe my issue is, they were trying to provide luxury per their process manuals versus naturally having an attitude of luxury. I’m not sure, but maybe some of the senior staff had been hired from non-luxury cruise lines and told to execute luxury. I was quite surprised when a senior officer told me, a paying Regent Customer, that they had applied for a position with another cruise line. Maybe this is just a Seven Seas Journey issue. If I give RSS another chance, will be on one of their newer ships. I will be looking for an attitude of luxury, not just an appearance of luxury.