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Crown Princess Review

Crown was great but lots of issues

Review for Hawaii Cruise on Crown Princess
10+ Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Apr 2023
Cabin: Oceanview

We chose this cruise because we were planning to fly to Hawaii and stay in Lahaina at a hotel or an Airbnb.Instead we found this cruise at a very reasonable price and decided to do two things,going back to Hawaii again,and doing it at a cost less than previously planned.Pluse we really enjoy the cruise expierence.We had several problems from start to finish,however i will say that the ship was beautiful for being 17 yrs old ,and the staff was very good, especially in the dining rooms and with our room steward.We had issues from extremley long lines to check our bags at initial embarkation,to lost bags,to lost or misplaced dinner reservations,very limited and totally unorganized transportation with tenders from the ship to the shore and back to the ship in Lahaina(we never did get into Lahaina after waiting 3 plus hours for a tender).We had numerous drinks charged to our room that we never had,finally after 4 days of dealing with "guest services"staff we were able to get this corrected,we had our bathroom toilet backed up for 2 hours,limited to no response from management when we had these issues,and an hours wait on our Princess transportation back to the LAX airport once we had disembarked.All in all it was not what i had expected from Princess cruises,and as of this writing i have still not heard back from anyone at Princess in regards to all of the issues.So far their customer service, except for the dining room associates and the one room attendant,has been way below average.

Cabin Review


Cabin was very nicely appointed,very clean,comfortable and the room attendant,Marco,was also very accomodating and prompt.

5 Helpful Votes
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