Cruise number 14 for us. Panama Canal passage on the list of " must do ". The price seemed very reasonable, although with Norweigan the extras add up like one of those $29 airfares that actually costs $229 when you pay for all the necessary extas.
We had put in a "bid" for an upgrade that works like an auction over about a week period. Day before cruise received an email stating that our bid had been accepted, and to contact the Pursers office onboard and they would give us our new room assignment. After embarking, went to the office and they seemed to have no knowledge of the upgrade. We showed them all the emails and they agreed that it must be correct and that they had to speak with the "onshore office" who was in charge of the room assignments. Long story shorter, after sitting in our original stateroom for 7 hours with the instructions to not unpack, the upgrade never happened.
This did put a damper on things to start, but not huge deal ,and we moved on and had our balcony stateroom that was our original choice.