MSC Orchestra Review

4.0 / 5.0
396 reviews

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Review for Africa Cruise on MSC Orchestra
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Honest Cruise Critic5678
6-10 Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: May 2023
Cabin: Deluxe Balcony

Why did we choose MSC Orchestra. We had booked on the new MSC Europa ex Dubai to Europe, its maiden voyage but changed as the Orchestra itinerary from South Africa to Italy was what attracted us at it included a 10 day visit & safari within South Africa including visits to Johannesburg, Cape Town & Durban. The overall value offer was very good.

It’s the little things that make the difference and the obvious cost saving procedures put in place aboard the Orchestra made the trip quite ordinary. Examples being; in-room entertainment – no satellite coverage meaning that in-room movies [when working] were played over and over and over again, sometimes with sound and at times silent. [We nearly threw our TV overboard!] Unless you went to the deck 13 buffet, no hot drinks were provided either in the room or at lunch or dinner. Simple things like facial tissues were not provided, even though half the passengers contracted a cold & subsequent cough. In fixed seating restaurants, table water at meals, other than breakfast, was not provided unless you purchased either still or sparkling water. [Even two/three star restaurants provide water without cost]

Communication with staff was laughable and on many occasions only half or inaccurate information was provided. I can only suggest that the training & supervision of staff on this cruise was totally mis-managed. [Again cost saving comes to mind!] Perhaps some of the key staff were ‘poached’ for the new Europa which was based in Dubai.

Cabin Review

Deluxe Balcony

Satisfactory and clean with house-keeping extremely good. Toilet did not flush on 7 days, 5 of them in a row. Acknowledge that it was generally corrected quickly [within 2 hours] however.

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