We enjoy small ship cruising and desired to try a ship/cruise line new to us and we’re taken with starting on the Thames. The ship is new. The physical plant is excellent. The excursions are average to excellent depending on the sites and guides. We had two average and one excellent guide on at three excellent sites. The food is average. The service is impersonal. Waitstaff’s English is spotty at best. Unless you are clear and specific anything may be served. I asked for waffles and received a toasted bagel. Unless you buy the premium wine pass you will never see the sommelier. The waitstaff know nothing about the wine. The buffets are excellent for fruit and salads. The eggs at the breakfast buffet are always cold. If you want scrambled eggs the waitstaff point at the buffet. The bacon is barely cooked. Room service is excellent. The Wi-Fi is spotty, inconsistent, with terrible downloading capability. It is very frustrating. In the end we enjoyed our trip because we went where we wanted to go. The on board experience was between three and four star.