Sirena Review

4.5 / 5.0
282 reviews

Good itinerary and great staff on board

Review for the Western Mediterranean Cruise on Sirena
WDJ55
First Time Cruiser • Age 60s

Rating by category

Cabin
Value for Money
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Dining
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Additional details

Sail Date: Apr 2023
Cabin: Concierge Level Veranda Stateroom

We chose this cruise in order to see specific ports including Barcelona, Seville, Oporto, Bordeaux and Bilbao. We chose Oceania specifically for the itinerary, small size of ship and reputation for a top notch cruise ship with excellent food and personal service. We signed up for several excursions and planned a few private excursions with our traveling companions. We found the staff on board (housekeeping, dining service, etc. to be exceptionally friendly and attentive. We dined at the two specialty restaurants several times and found the food as well as the service to be excellent. However, dining in the Grand Dining Room was less enjoyable. The wait staff was excellent, however the food was mediocre. If you ordered scrambled eggs they came from a box. Milkshakes at the lunch grill were just ice cream blended with milk. Food in general was bland. The terrace buffet was slightly better food but crowded and not what we would usually choose for dining. The excursions ranged from great to horrible. Especially noted was the "oceania exclusive" tour to Seville which was limited to 16 guests. The guide spoke only limited English and such a heavy accent it was unintelligible most of the time. Oceania advertised that the excursion went to the Alcazar unless the Royal Family was in residence (which is why we chose this particular excursion). We were notified the tour would substitute another palace, however we found out that another tour (half the price, not exclusive) did go to Alcazar, and our tour was never intended to go there (false advertising). After we complained, Oceania gave us a partial refund - which means we paid what the excursion cost that DID go to Alcazar, which we did not get to see! Very disappointing. Lastly, we found that when guests had any issues (cancelled flights, lost luggage, etc.) the Oceania administrative staff and customer service was terrible. Their reaction was always "it's not our fault" or to direct passengers to someone else who would then say talk to someone else. The concierge in particular outright lied to us about an issue with a cancelled flight and necessary additional hotel accommodations and change in transfer date. We had to chase everything down ourselves, even though we had purchased the land package and all hotels/airlines/transfers were prepaid and Oceania was responsible for handling those issues. Overall, I would say that if you have no issues like cancelled flights, changes in itinerary or lost luggage you will find Oceania staff to be very friendly and accommodating. But they have no clue about true customer service when it comes to handling issues. Our traveling companions experienced similar issues, with even worse service. Oceania does not respond to emails and puts you on hold for more than 45 minutes when calling the "after hours emergency number". Terrible customer relations. This was our first cruise, and will be our last on Oceania.

Cabin Review

Concierge Level Veranda Stateroom

Ship was newly renovated and rooms were nice. Never cruised before so can't compare to others.

14 Helpful Votes
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