This is our 21th cruise since the restart with seventeen on Princess. This trip took a more northerly course that cooled down the temperatures by day three. With none of the pools being heated (did not check the pool at the back of the ship), pools were colder than usual and not usable after day three.
Food was better than on previous cruises with some minor changes to the menu selections. Overall they are the same menus that have been used on all Princess itineraries over the past seventeen months. The food at the Elite lounge was very good. With the addition of the hot item to the menu, the food at the lounge is sometimes better than the food in the dining room.
The primary challenge that Princess is having is inconsistent service across all departments. Many employees still do not have the training and communication skills needed to provide good service. Service used to be a Princess trademark. Examples this cruise include frequent incorrect dinner and drink orders, incorrect information provided by ship staff, incorrect tour descriptions and slow laundry service (three to four days turnaround).