We have sailed on many Holland American cruises and always had a wonderful experience. We just got off a 21 day transatlantic from Fort Lauderdale to Rome. The ship was beautiful and the food amazing. The entertainment was super until we reached Barcelona at which time the band in the Ocean Bar disappeared and was never to be seen again.
On every other cruise we have taken, when there was a long walk between the gangway and the terminal at each port, the ship always provided wheelchairs to passengers who couldn’t walk far. Unfortunately, the Nieuw Statendam refused to do so. We asked on numerous occasions and were refused each time despite the fact that there were many wheelchairs available.
The individual we spoke to at guest relations didn’t appear to even want to help and appeared to have a stick up his but. They just didn’t want to help and didn’t care.