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Riviera Review

4.5 / 5.0
753 reviews

A little disappointed

Review for the Western Mediterranean Cruise on Riviera
10+ Cruises • Age 70s

Rating by category

Value for Money

Additional details

Sail Date: Apr 2023
Cabin: Concierge Level

Having cruised with Oceania on a few occasions prior to covid they were 1st class, our latest cruise post covid on Riviera Rome to Trieste April 7 - 14 was certainly not up to the standard we had previously experienced. It would appear that costs are are more concerning to the company than guest experience. Food was good but arrived cool, the Grand Dining room food was obviously kept under heat Iamps or in baine marees as it was very average, shore excursions were an absolute rip off for the experience received and room amenities were not replenished unless requested, obviously a shortage of towels as we had to use a hand towel for a bathmat and entertainment was very average.

However having said that the crew were fantastic, Oceania need to pick their game up, we have already booked a cruise next year but are seriously considering cancelling and going with another line. It's time to stop the bean counters from running things and give the guest the experience they paid for. Lift your game Oceania and give us what we had before

Cabin Review

Concierge Level

Ok but cases don't fit under the bed unless opened

22 Helpful Votes
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