Wished I had read NCL reviews before booking our cruise. This was only our second cruise. First cruise was with Royal Caribbean and had nothing but great memories from it. Food was fantastic and the Port calls and overnights that were signed up for were provided as expected.
Maybe due to our previous experience on the RC cruise and being kind of green with cruises we were shocked to see shortly after booking our cruise we were notified our 2 days with an overnight at the Florida port were shorted to 1 day. This translated to an extra day at Sea in the colder weather and a day and night less in Florida. We were totally surprised that this could be done!! So basically our 8 day cruise stops were shorted from 4 to 3. The shortened time at the Florida port put an end to our ability to visit an Orlando park as planned. Then, during our Cruise, at our 2 stop, we pulled up to their private island (Great Stirrup Cay), it looked great, weather was beautiful, Water was calm, see picture attached, captain got on the speaker and said due to an easterly wind (may have been a different directional wind) unloading the boat would not be possible and the day was cancelled. Meanwhile we could see the Royal Caribbean boat parked at the next island over. There was no plan B for a substitute stop, instead we proceeded west into colder air and circled around aimlessly until our next scheduled stop the next day. So for a 8 day cruise we only had 2 day stops, no overnights. Completely unsatisfactory to me and not what we signed up for. Had it been advertised as it was delivered we would have picked a different cruise.
I did reach out to NCL to let them know of my disappointment but was only given a canned reply saying they were sorry and were not issuing any compensation for our issues. It seems this is their method of operation. Sell a wonderful cruise filled with port calls and then when it actually comes to it, shave it down and maximize profit. It just doesn't seem legal or ethical to me.