I had a lot of problems getting my future cruise credits applied. After 2 telephone calls that lasted over 3 hours each and sorting through the FCC's, I still had issues. I called again and spoke with a "manager" who assured me she would sort through this and call me back - she never did. In desperation, I reached out to RCCL's corporate office, where I was assisted by Tamika - who completely turned this experience around for me. She was incredible. She provided me with updates as she sorted through the mess of FCC's from several cancelled bookings. She was able to locate and apply my FCC's to a new booking. I can't stress enough what a difference Tamika made in restoring my confidence in RCCL. Had it not been for her, I would never have sailed with RCCL again.
We booked Voyager of the Seas out of San Juan for a Southern Caribbean itinerary. The ship is older, so my expectations were not high, but we booked this cruise for the itinerary, not the ship. It is an absolutely beautify ship. I was so surprised. Even though the dry dock refurb on this ship occurred over 5 years ago, it still looks brand new. The carpets look new, the walls are immaculate, the color scheme is soothing and modern. The common areas of the ship are beautiful - especially the main dining room. Our suite was beautiful, spacious, and comfortable. The service onboard from our waiters, room steward, and concierge was very attentive and friendly. The food was pretty good - especially Chops - which was delicious. We loved having breakfast in Chops every morning and the suite lounge cocktail hour and appetizers were wonderful.
We were disappointed with the quality of on-board entertainment. We did really enjoy a Night with Adele. She was fabulous and the ice show was very good and the skaters were very talented. However, we really missed the big stage performances of years past. We have seen a lot of shows on ships - from Grease on Independence of the Seas to Norwegian Getaway's Million Dollar Quartet (still hands down the best show ever on a cruise ship). We love the acrobatic shows and the big productions and really missed that on this ship. We also were not impressed with the comedians.
We were in a grand suite on the 10th deck, portside. It is absolutely beautiful - plenty of storage space, a huge bathroom with double vanities, a sitting area with 2 chairs and a couch, and a very large balcony. Our room was very quiet, conveniently close to the elevator, and only one deck below the pool deck. I was a big worried about that but I never once heard noise around us or above us.
We really enjoyed the suite perks - access to a concierge, the suite lounge with coffee all day (much better than the rest of the ship), breakfast in Chops (much better than the Main Dining Room), and the unlimited rinks and delicious appetizers in the suite lounge from 5-8 every night. We appreciated the priority disembarkation and we were off the boat very quickly.
Beautiful beaches - we went to Palm Beach and rented some chairs and an umbrella. There was a pier with a bar nearby to grab drinks and then we grabbed a taxi back. We had a late port day and saw one of the most beautiful sunsets ever from the pier at Pincho's.
Wonderful private tour with Joseph and Puff from Gone Caribe. The geological features at the national park with the blow hole and cliffs were breathtaking. We loved snorkeling with the turtles and wish we could have spent more time here. Puff took us to some beautiful beaches. And the historic area of the port is beautiful. We went looking for flamingos, but the sun was setting and they were hard to see. I'd recommend skipping the flamingos and spending more time snorkeling with the sea turtles, at the beach and seeing the historic area of town. We had dinner at the Iguana Cafe. The view was wonderful over the waterway. The food and drinks were average. The service was the worst we have ever seen in our lives. We couldn't even find a waiter to bring us a glass of water with our food. We were never able to order a second round of drinks. They took our orders and brought us food, but we never saw them again after that. They didn't check on us at all. We needed napkins, ketchup, water. It was so so bad.
Fun tour of Topper's Rum with lots of tastings, a nice lunch (however I would leave this off the tour and order from the menu), and an ok beach to hang out. They could have taken us some place prettier. It was like a beach by a dump yard - very strange. We booked this through an outside company.
We did the Viatar trip to the Pitons. We thought it would be mainly on a boat with a little bit of time on a bus. We spent almost the entire day riding around in a bus. St. Lucia is very impoverished and the locals can be aggressive trying to sell their stuff. This is not the type of excursion that I enjoy.
We did the spice tour through shore excursions.com. It was another day of sitting in a bus - riding around with a few stops - but basically the spice trees, etc. were pointed out through the bus window as we passed. Grenada is also extremely poor and it was sad to see the conditions that the locals live in. I think we would have enjoyed a beach day more.