We wanted to do the Panama Canal, so we booked this cruise. Shortly after booking it in September 2022 they cancelled stops in Costa Rica and Nicaragua without a reason or refund. Then in December they sent a notice stating the ship would sail from Berth 46 in Los Angeles. A google check showed that the berth had zero facilities which made no sense as it was the middle of winter. Even So Cal has bad weather.

So, on the evening before embarkation we got a message from NCL stating embarkation processing would be at Berth 93 which is one of the buildings at LA Cruiseport. We arrived there on time to find several thousand people in line outside the building in very cold wet windy conditions. As my wife has a mobility chair, I went to the front of the line to see disability access. There was a locked door and no disability access. So, my wife with many others had to wait for an hour in bad weather before access was allowed. NCL was nowhere to be seen. A young female security guard was left alone to deal with the angry passengers.

After processing and security, we then had to go outside again to board a bus for the 20 min drive to the ship. When we arrived at the ship, we could see all they had at Berth 46 was tents and porta potties. Some very bad decisions were made by NCL. Read more