I was told I’d love the luxury and excellent service of celebrity. As a disabled person I was encouraged by the amount of information on their website about accessibility. That’s not what I found. I rented a power wheelchair which broke at the end of the first day. The talk of close relationships with the vendors, spare parts and knowledgeable staff were all just talk. “Nothing we can do” is the only thing I heard. I am limited by pain and damage to walking 2000 yard a day. Total. So I spent almost the whole cruise in my cabin. In room dining is a joke. The menu is more limited than a kids menu. Heavy on finger foods which are not good for the one handed. And a $10 fee per delivery. Drinks are separate. If you want a coke with lunch prepare for a lecture on the extra charge. When you ask for a glass of wine with the pasta which despite being “primavera” has red sauce but few vegetables, they freak the heck out. When i asked for my minibar to be replenished (I had to ask!) I got the you know there’s an extra charge talk. Again. I’m disabled. I’m not stupid.
I found out there is not always a full service restaurant open. The cafe el something or other is supposedly full service but I could not get help. Another guest finally got me a cup of tea. From a wheelchair in the buffet I can’t see the food and I can’t help myself. I can’t carry the food if someone serves me, what I need is a restaurant. I finally find one open and they ran me off! Captains club only. I went back with proof I’m able to enter the rarified air of the French-ish restaurant so I could eat a meal that’s only memorable for the hassle, and paid extra for it. That’s so invalidating.
Celebrity accessibility as experienced by a disabled person was of being invisible. I couldn’t get basic service. “Nothing we can do”.
Ambulatory accessible, they say. Yes, I can step up a three inch step. If I have a handrail. Grab bars are what we usually use in the bathroom to navigate safely. There was one. In the back of the shower. At shoulder height. Nothing at all for the toilet. I’m used to hospitality industry accessibility so I travel with extra safety equipment.
But really no room is great when you’re trapped there. The tv reception is garbage. The veranda furniture is cheap and uncomfortable. USB plugs are great but only one side of the bed? Concierge class canapés are a neat feature but they need a drink with. Even a water would’ve been nice. But getting drinks to your cabin is really, really hard. Creates a freak out every time. Not my favorite cabin.