Let's start with the good points. The food and staff (bar a couple) were fantastic. The buffet is the best I've had on a cruise ship and I like the way it was presented. It does however get too busy at breakfast and lunch. The decor in a few areas like the Botanical Lounge, Market Borough and the Observatory is very nice. It Takes Two and Benjamin Moss were great on entertainment. Pricing on board is the best I've seen.
Now my biggest gripe is accessibility. It is terrible. It's 2023. Using the old ship as an excuse just doesn't cut it. No automatic doors anywhere other than the Market Borough and they were not working properly. Ambassador have removed the disabled automatic doors around the ship, the buttons are still there from when they were used before. Disabled toilet doors are heavy. The gangways are dangerous, very steep or at some points unusable. I had to miss Casablanca due to the gangway not being wheelchair accessible. I came back from Tenerife to be met with stairs... Theatre has a couple of areas for wheelchairs, nowhere near enough and a silly railing that impedes your view.
One thing I don't get despite being 36 is the target audience is over 60's so accessibility should be important not an afterthought.
Room 11129 is terrible for a wheelchair, the shower seat is behind a wall meaning you can't get your wheelchair in to transfer. No drop-down armrests for the toilet. Emergency cables are not to the floor. The bed is too soft and too low, maybe get some elephant feet or blocks to raise it.
I booked a premium twin, I don't know what was premium about the room it looked like it was last refurbished in the 90s. Seriously Ambassador this is one of the things that should have been done before you launched. Aircon is a nightmare, you either get sweltering hot or freezing cold. The thermostat isn't connected to anything so you need an engineer out to fix it, this took 5 days at one point after sleeping with the door open.