We are Platinum level Princess cruisers. We chose this cruise primarily for the itinerary which included a Land Tour to Machu Picchu followed by a cruise around Cape Horn and Antarctica. Unfortunately, that itinerary was in flux and cut back before and during the trip. We've written a long, detailed letter to Princess' Executive team. An abbreviated version follows, which I've called "The Good, the Bad and the Ugly".

As for the truly "Ugly" items, unforeseen circumstances (such as the political situation in Peru, weather and sea conditions) are no one's fault and we understand that. However, the lack of proactive planning, communication and management on Princess' part was a significant factor in handling these circumstances that needs to be addressed and improved. In our letter, we've offered a balanced viewpoint and specific suggestions.

We hope those of you who book this itinerary have a good experience, one that's certainly more than just average. Read more