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Norwegian Star Review

4.0 / 5.0
Editor Rating
2476 reviews
3 Awards

Norwegian Star Really Needs a Makeover!

Review for Norwegian Star to Alaska
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travelstudy
First Time Cruiser • Age 70s

Rating by category

Value for Money
Embarkation
Dining
Public Rooms
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Fitness & Recreation
Service
Cabin

Additional details

Sail Date: Jun 2010
Cabin: Oceanview Picture Window

My husband and I chose the cruise to correspond to our anniversary celebration. What a disappointment. Getting on the ship was easy and organized leaving pier 66 from Seattle. We have been to Alaska before and therefore knew what to expect as far as excursions and decided just to go off in each port and do our own thing. Our cabin had an ocean view window and was spacious enough for the two of us. The one major complaint regarding the cabin was that repairs were not made to the sink and drain even after leaving notes and the soap dispenser was not replenished. The television in the cabin was old and there was poor reception. We requested a non smoking room, but to our dismay the people next to us smoked and the second hand smoke was prevalent in our room and on the floor where we were situated. I believe that there should be specified floors for smokers or no smoking ban in cabins to avoid this issue.

On the request data for the cruise, it was noted if you are celebrating a special occasion, please let us know, we filled it out that we were celebrating our anniversary on the specific date during the cruise. The date came and there was no recognition, not even a card on our door. We visited the guest desk and asked, but were told that nothing was noted and we should have purchased the anniversary package if we wanted recognition. We traveled on Princess Cruises last year and they provided us with chocolate strawberries, champagne, and a lovely banner all complimentary. We promptly deposited a note in the box of the hotel manager to let me know how we were treat and how disappointed we were and were told that we would get a response within twenty four hours, we didn't hear from him during the entire cruise.

We ate in the main dining room Versailles where we expected the service would be good since they are used to getting meals prepared in a expedient fashion for those going on excursions, but we found otherwise. The service was terrible and the food was served cold such as at breakfast when cold uncooked eggs were served. Orders were confused since the servers rarely wrote down the orders. On the third day, the Maitre D asked us how things were going and we began to discuss our issues. He promptly took care of the situation and we were given personal service for the remainder of the cruise making sure that all of our meals in all of the dining venues were served hot and in due time. He was truly outstanding. We did however end up eating at the other restaurants such as the Tex Mex restaurant which was very good quality food and excellent server by the name of Jenallyne,the Bistro nice atmosphere, Asian Fusion good variety and La Cucina which was pretty good, but nothing special.

Cabin Review

Oceanview Picture Window

Cabin OA

cabin was in a great location. Quiet. a floor away to most dining areas.

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