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MSC Virtuosa Review

5.0 / 5.0
147 reviews

Badly let down

Review for the Baltic Sea Cruise on MSC Virtuosa
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10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Nov 2022

MSC virtuosa 8 night cruise from Southampton -04/11/2022, balcony cabin no14288.

I paid for a shore excursion(for me and my wife) to Mont St Michael(6/11/2022) from Cherborg cruise port. The excursion did not take place and an amount of Euro 165.24 was due to be refunded as I paid equivalent amount in ££s pre cruise. Out of this Euro 137.16 was allocated for on board expenses (and 2 Euros automatically deducted by MSc for their foundation without my permission). My final account balance was euro 24.08 in credit (+euro 2 automatically deducted for MSC foundation). I was told by the lady at the Ships reception that it will be automatically refunded to my credit card registered with them with in two weeks. That did not happen so my cruise consultant wrote to them followed by me with an e mail and a telephone call (to customer service)without any success. Then I emailed MSC Cruises UK chief executive through customer service (which may or may not have reached him).As all the attempts to resolve this failed I informed my credit card company and they( credit card) refunded my money. Subsequently I wrote to the Chief executive MSC Cruises UK (by post) explaining the whole saga but never received a reply. Virtuosa itself is a nice ship but I will not be planning to go on any cruises with MSC (nor will I recommend) as I do not want have this experience again.

dining ok.

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