• Newsletter
  • Write a Review
  • Boards
  • Deals
  • Find a Cruise
  • Reviews
  • News
  • Cruise Tips

Viking Heimdal Review

4.0 / 5.0
Editor Rating
119 reviews

This should have been a wonderful cruise.

Review for Viking Heimdal to Europe River
User Avatar
Samuel Hornick
6-10 Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jun 2022
Cabin: French Balcony Superior

This was our third time traveling on Viking and we expected a delightful, carefree experience. Lyon and Provence did not disappoint but Viking did. From having us wait at the airport for an hour before taking us to the ship (for a couple that missed their flight) but arriving on board 7 minutes after the light lunch was closed down. After traveling all night there was no food until dinner. For the extension, Viking did not offer enough slots on the excursions for everyone who wanted to go - even trying to book excursions 2 months in advance. Moreover, Viking had no interest in assisting in any way when the excursions were unavailable. At dinner and lunch, the people at the same table were served out of sync with each other so some might be finishing desert while others were getting the appetizer (after lots of waiting). One couldn't help but conclude that the trip was operating by rote.

We wrote to Viking upon our return and got an e-mail expressing sympathy but, because it was largely a form e-mail, getting a number of the facts wrong. We were offered a $250 per person credit on a future trip but only one of the two credits were provided. We wrote about the credits and received no reply.

Only a lengthy, hard copy letter to Torstein Hagen got a reply. To their credit, someone on Hagen's staff called and at least said the kinds of things one would have expected but I must say that it is not a carefree trip when, not only do things go wrong, but one must write three times to elicit a response that seeks to address what went wrong.

Response from VikingS, Community Team

Thank you, Samuel, for sharing your experience with us. Your comments have been documented for internal review however we would welcome the opportunity to learn more about the events you’ve...

Cabin Review

French Balcony Superior

Cabins are compact but comfortable

previous reviewnext review

Find a Viking Heimdal Cruise from $2,499

Any Month
Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.
About UsCruise DestinationsFirst Time CruisersFind A Cruise

International Sites

© 1995—2023, The Independent Traveler, Inc.

  • Privacy and Cookies Statement

  • Terms of Use

  • Site Map

  • Cookie Consent