• Write a Review
  • Boards
  • Deals
  • Find a Cruise
  • Reviews
  • News
  • Cruise Tips

AmaSonata Review

4.5 / 5.0
78 reviews

Amawaterway Has Taken Steps Backward

Review for Europe River Cruise on AmaSonata
2-5 Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2022

My wife and I cruised with Ama on the Rhine a few years ago and had a great experience. We booked this most recent cruise without hesitation. It turns out that perhaps we should have hesitated as dealing with Ama prior to the cruise was a struggle and the actual cruise experience was very disappointing.

Let me start by saying we booked our cruise in 2020 however due to Covid we delayed the trip. Our dealings with Ama regarding that initial booking was very frustrating in that Ama said our cruise itinerary was "modified". Our contention was that since the dates changed, the port of embarkation changed, and multiple of the other stops changed it was in fact "cancelled". Ama declined to refund our money thus we did the recent cruise. Ama was not accommodating at all.

Regarding this cruise, let me start with the food quality and service during meals which I would describe each as lacking.  A few examples:

Response from SocialMediaA, Coordinator, Social Media

Hello there, we sincerely apologize for the disappointing experience you had with us. We appreciate you taking the time to document your concerns, as it gives us a chance to address any areas...

Cabin Review

7 Helpful Votes
next review

Find an AmaSonata Cruise from $2,199

Any Month
Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.
About UsCruise DestinationsFirst Time CruisersFind A Cruise

International Sites

© 1995—2023, The Independent Traveler, Inc.

  • Privacy and Cookies Statement

  • Terms of Use

  • Site Map