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Celebrity Reflection Review

5.0 / 5.0
Editor Rating
1,915 reviews
48 Awards

Reflection Review overall bad experience

Review for Celebrity Reflection to the Eastern Caribbean
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10+ Cruises • Age 70s

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Value for Money
Public Rooms

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Sail Date: Jan 2023

I have cruised with Celebrity over 12 times. This cruise was the worst, especially for the alcove cabanas on the Lawn Club deck that they advertise as a place to enjoy peace and quiet, and for which we paid $229 a day to reserve. Celebrity plays movies on the Lawn Club screen twice a day, with the sound so loud it drove us out -- and there was no one watching the movie!!!!! Of course, we complained to Guest Relations, where we got lip service and nothing happened. They said people would complain if they didn't run the movies. I said -- did they pay for those movies like we paid for the alcove cabanas? Of course not. And what people? One day, there were maybe 4 people watching, and they didn't stay the whole time. (2) Distilled water and extension cord pre-ordered for cabin was not there; had to request extension cord twice; needed water for CPAP: (3) Celebrity app was confusing and no help at check-in, when it suddenly refused to even open without a password, which had already been provided. App is terrible; keep getting "technical difficulties" messages. Finally have to go to internet desk to get help; (4) TV says there are PPV movies. There were none. (5) Music is awful. Went to Ocean cafe for early breakfast at 6:45 am and some quiet time. Music was blaring away. Asked staff person to address; said they would try (nothing happened). No nice little jazz trio. Soloist was bad. (6) Used Card Room for bridge games, but not enough room, and noisy obnoxious guests. (7) Captain's announcements blaring away -- OK except they went on far too long. (8) Casino had tables open with games no one wanted to play, but other tables had people waiting.

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