MSC Meraviglia Review

Unable to get excursion refund and other problems

Review for the Bahamas Cruise on MSC Meraviglia
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Pat from Fort Myers
10+ Cruises • Age 70s

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Sail Date: Jan 2023

This is a 3 night getaway, Thursday thru Sunday. On Thursday night we got our excursion tickets. You cannot choose a time. It is based on when you sign up. Sign up early and you get the earliest time, like it or not. They have a 48 hour cancellation policy, which is useless on this trip. Because of this we could not get our 8 am waverunner cancelled. Also, we took the boat ride around the island. What we got was not in the description. We got a snorkeling tour. After complaining to the excursions desk they refused to refund our money. This is clearly bait and switch. Any other cruise line would have given us a refund as the evidence was overwhelming. We are going to dispute the charge with Visa. This ship had 4,000 people on it and not enough staff. It sometimes took 30 minutes to get a drink. We used their equivalent loyalty policy. My 4 star on Holland got me the highest level on MSC. I got no priority boarding or disembarkation. Europe must be very different than America. Bathroom had no Kleenex, no waste basket and no wash cloths. Room was basically ok. We had a balcony. Food was ok. Service in the dining room was excellent. Not going on MSC again.

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Ocean Cay MSC Marine Reserve

Excursions cannot be canceled or refunded. See review if MSC Meraviglia

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