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Viking Polaris Review

5.0 / 5.0
34 reviews

Antarctic Expedition great but avoid Viking Air at all costs.

Review for Antarctica Cruise on Viking Polaris
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2-5 Cruises • Age 70s

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Sail Date: Dec 2022

The Viking Air Department is horrible and should be avoided. The Air Department lies, randomly and without notice changes itineraries, ignores stated flight preferences, and becomes punitive if you challenge them.

We assured by a Viking representative that we would have our choice of available partner airlines for our December 15-29 Viking Polaris expedition to the Antarctic if we purchased Viking’s air travel package and the additional Air Plus program. When we tried to book our travel from Albuquerque (ABQ) to Buenos Aires (EZE) we requested Delta, which Viking agreed was a partner, but were told American Airlines was our only choice. We were told the only AA flight would include a 30 minute layover in Dallas. We were told that seats could not be reserved and that assignments were be made at the respective gates. Since this flight has a very low on time record and it is impossible to get to the international terminal in 30 minutes (the Viking agent agreed) we refused the flight. We also contacted Delta and confirmed seating was available for Viking clients.

A month later we tried again, requesting Delta throughout but were told Delta did not have “available” service to EZE (a lie again, we checked with Delta) and were told American Airlines ABQ-DFW was it but now with Delta ATL-EZE; however there was no connecting flight DFW-ATL.. We refused this offer. Later, we tried again and were offered American flights ABQ-DFW-EZE but with a 12+ hour layover in Dallas and no seat assignments. This was unreasonable and we refused it.

Response from VikingS, Community Team

We appreciate you sharing your experience, Nifkin. We are delighted to hear that you enjoyed your expedition with Viking Polaris, although we regret to hear of your disappointment with Viking...

Cabin Review

Cabin was well appointed and comfortable. The ceiling to floor patio door was great when weather outside was a bit nippy for viewing things. New ship and still some parts still working the stresses out made noise levels that some might find objectionable for sleeping.

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