MSC Divina Review
4.0 / 5.0
Siled
10+ Cruises • Age 40s
Rating by category
Cabin
Family
Value for Money
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Dining
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Additional details
Sail Date: Dec 2022
Cabin: Premium Balcony
Traveled with children
After traveling many other cruise lines I can honestly recommend you to save your time, money and experience. The worst customer service I have ever encountered.
People in customer service department were rude and useless (ironic, as they should be the first ones to represent the brand) so I asked for assistant manager. He first made an appointment with us and was late. After he heard us about the issues:
1. No internet service after paying for 4 devices
Cabin Review
Premium Balcony
The rooms, aside from not having a see-through balcony, were ok. The TVs in the rooms and screens throughout the ship could be larger. Some of the activities, such as trivias that require a screen, were hard to follow because for the size of the rooms, the screens were too small.
12 Helpful Votes
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