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AmaSonata Review

4.5 / 5.0
78 reviews

First AMA Waterways River cruise will be my last

Review for Europe River Cruise on AmaSonata
6-10 Cruises • Age 80s

Rating by category

Value for Money
Public Rooms

Additional details

Sail Date: Dec 2022
Cabin: Stateroom with French balcony and outside balcony

We chose this cruise because others told us AMA Waterways was good. Not so much.

Food was the worst. When I addressed this with the head chef and his manager, I was told that corporate sent pictures of the food to be presented and they could not change anything. It was obvious that they were more interested in offering excuses than seeking easy problem resolutions. The food and menu gave one the impression of a first-year culinary student trying, unsuccessfully, to imitate a Michelin star restaurant. At one meal they had a Filipino cook killing an Indonesian dish while the Indonesian chef was cooking spaghetti. Small ham and cheese sandwiches were sliced thin enough to read through. With primarily American guests there was no American cold cereal, though I bought some at the first port. I was told that because I was accustomed to the food on Oceania, I would be disappointed. I was. The servers were trying really hard to please the guests but were clearly not properly trained.

Throughout the cruise I saw the captain twice, once at his table (eating by himself and alone at the table) and once on deck. In both instances his demeanor and clothes looked like he'd been up for a few days. Maybe he had.

Response from SocialMediaA, Coordinator, Social Media

Hello! On behalf of the entire AmaWaterways family, I am sorry for the experience you had during your journey. We take pride in our work and want to take care of all of our guests while they...

Cabin Review

Stateroom with French balcony and outside balcony

Bigger than I expected. Refrigerator was not stocked, and crew was surprised when I asked for this, but they did stock it once. The television programs were more limited than I expected, and I could not shut it off one night, so I had to drape towels over it to somewhat darken the room. The room was kept spotlessly clean at all times.

4 Helpful Votes
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