We booked a 8 day cruise to the caribbean directly through their website and they wouldn't even honor their own advertisement of kids under 17 sail free. so we ended up paying full price for our 13yr old daughter. Then when my suitcase arrived to the room, one of the wheels were broken and dangling off the bottom.
The food on the buffet was very inconsistent. some days were ok. and other days were not good at all. The worse was the christmas late night buffet. it was horrible. the food was cold, uncooked, and just disappointing. I actually said something to one of the chefs. when we got to our room we tried to order room service but the line was quite busy from all the other dissapointed passengers trying to order hopefully some better food. the main dining room was pretty good and our server was magnificent.
Sadly, on our last day of the cruise they shortened the ocean cay departure from 10pm to 6pm. upon returning to our cabin from ocean cay my wife was trying to rest and started hearing creepy sounds that were never heard before. after hearing it a few times she realized that water was dripping from the ceiling on to our already packed bags. It started out slowly and continued to get worse. it literally was raining in all four corners of our room. she called guest services and they did nothing for 20mins. It wasn't until i had to physically go down to their desk and talk to someone that they sent someone to check it out. my wife texted me on the app and stated the maintenance men were scratching their heads as to why this was happening. the agent at the front desk was pretty helpful and polite. i stressed to her our discomfort and grief with the cruise overall. the horrible extremely costly internet, the boring shows, and the horrible breakfast experience. She stated that she could not make anything happen without her manager's approval. and he was on the pier helping passengers board the ship.