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MSC Meraviglia Grandiosa Review

-- / 5.0
Editor Rating
80 reviews

Lovely cruise but with shockingly bad customer service.

Review for the Western Mediterranean Cruise on MSC Meraviglia Grandiosa
2-5 Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2022

We chose this cruise as a budget trip, so we chose a minimum requirement cabin and the very basic drink package with a determination to get the most out of our pre payment and tightly restricting further costs. Our needs were simple to relax with a drink on board and to explore the various ports we visited.

Embarkation and Disembarkation were pretty much flawless. We were on the ship before we knew it, everything seemed well organised including the luggage. Our only problem was pushing jostling and blatant queue jumping by a minority of fellow guests, which turned out to be an irritating feature of this trip not only when getting on and off the ship at all the ports, but also in lifts and in the buffet on board. 9/10

The bars were really good, and the bar staff brilliant. They were really helpful, especially with explaining what was on offer on our Easy Package. We never had to wait long for service, they often offered us complimentary snacks, and happy to have a little chat or joke. There was even a nice tranquil bar on deck 18 to escape the many Children on board. 10/10

Cabin Review

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