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Norwegian Epic Review

4.5 / 5.0
Editor Rating
4,277 reviews
24 Awards

Beautiful ship horrible shore excursion team and customer service

Review for Norwegian Epic to the Eastern Mediterranean
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10+ Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Nov 2022
Cabin: Studio

Lovely ship ! Getting on in Rome was simple . Getting off in Portugal was also quick . Food was great in the main dining rooms, so so at Buffetts, Osheehans not as good on this ship. hotdogs and hamburgers were not edible. All housekeeping dining , guest services staff wonderful and friendly! all except the dreaded shore excursion team! in particular the assistant manager! how on earth is it possible to have a job where you can verbally abuse your paying customers on a regular basis? we watched in horror as this woman treated the handicapped guests waiting to get on excursions like garbage. she belittled berated and even lied about her treatment of these paying guests , myself included. Verbally abusing whoever she felt like it. Norwegian cruise line should remove her from all of their ships and she should never be able to sail on any cruise ship in my opinion. Cruise tours were great we had many cancellations , many changes everything you think that could happen did with short excursions . I was promised some type of reimbursement for the troubles that I had in Florence / Florence on your own tour . I spoke to the general manager and received nothing! My foot in toe It’s still black and bruised .still waiting to hear back from Norwegian about that. I would hate to think how they would handle things at full capacity ?we were only at half. The epic Beatles show was fantastic was well worth the wait! Young entertainers on the show were fantastic with Priscilla Queen of the desert and burn the floor dance show! I would consider cruising on the ship again probably not to the Mediterranean. I believe carnival does this and shore excursions better . I prefer TheNorwegian Dawn as well. solo studio was very nice , except for the bizarre shower everyone has talked about . I loved the lounge area and a solo passengers as well. however this is not suitable for guests with handicapped traveling with a rolling walker or scooter hallways or too narrow to pass when housekeeping team is cleaning. Manager in the taste dining room was a sweetheart.

Cabin Review


Love the solo rooms they were bright and spacious. however a shower water would not warm up it would take about 10 to 15 minutes every day. I would get this room again just something closer to lounge. Too long of a walk and narrow Hallway not suitable for someone with a walker or scooter.

Port Reviews

Rome (Civitavecchia)

Amazing history !great food, incredible city!

Florence (Livorno)

This was more a problem with the shore excursion team is they knew that was a marathon going on in Florence that day. Tour guide really was rushed and I don’t really think cared about the passengers. Horrible day in Florence everything was shut down including churches restaurant Street alleyways you name it for The entire visit. General manager is well aware and yet did nothing. locals in Florence were not accommodating to English-speaking people at all completely rude and disrespectful.


Lovely city as usual very easy to maneuver on and off the ship here I was able to see the Basilica which was gorgeous!


Gorgeous city wonderful tour just a lovely place we would love to visit again everything was smoothly with getting off the ship.


Another port that was very easy to enter and exit. Great excursion here too shopping mall was wonderful!

Palermo (Sicily)

Enjoyed the tour of the city here not as easy to walk into the city but well worth it. Wonderful gelato

Palma de Mallorca (Majorca)

Tour guide could’ve been friendlier and she seemed bored and not interested in her job spent more time on the telephone then showing us the city that she supposedly lived in. Palma was beautiful at night!

Taormina (Messina)

Great port !wonderful city! good food! amazing history! easy to walk,


Lovely city , wonderful people , beautiful views , one of the best tours on this ship.

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