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AmaMagna Review

4.5 / 5.0
Editor Rating
25 reviews
1 Award

Not worth the money and disappointed by poor customer service

Review for AmaMagna to Europe River
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6-10 Cruises • Age 40s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Nov 2022
Cabin: Suite (with Balcony)
Traveled with children

While the ship was beautifully decorated and the crew was great, we were extremely disappointed with the value for the money that we received. Ama was totally unrelenting in refusing to give us 5, 10 or 20% off to account for the problems with out sailing; not even $1 refund. Chief among them was the the ship stopped at the Bratislava shipyard and only offered one time to get back to the ship. This forced the cruise to spend its "formal night" in an active shipyard. Passengers did not have the opportunity to enjoy the town in the evening or come and go from the ship as we should have been entitled. The cruise manager's response was that Ama's problem was somehow our problem to deal with.

In addition, there are basic problems with the ship and issues with this particular sailing. The toilets are absurdly loud and sound carries so easily throughout the ship that my husband and I had a significant amount of trouble sleeping. Unbeknown to us, this sailing not only included an Ama film and photography crew, but also the full cast and crew of some BBC production. This is mildly disruptive and something else thought passengers should have either been forewarned about or compensated slightly for.

For a luxury ship, there were terrible oversights like the corridors smelling terrible for several days and the pillows being so flat they clearly needed to be replaced months ago. I guess these issues aren't surprising since the "hotel manager" spent the whole of cruise sitting at his desk and being of no help.

Response from SocialMediaA, Coordinator, Social Media

We sincerely apologize for the disappointing experience you had with us. We appreciate you taking the time to document your concerns, as it gives us a chance to address any areas of...

Cabin Review

Suite (with Balcony)

4 Helpful Votes
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