American Symphony Review

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Review for North America River Cruise on American Symphony
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smondello70
10+ Cruises • Age 50s

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Sail Date: Nov 2022

We cruised on the new American Symphony from Nov 2-7 2022. Our stateroom was spacious, very clean and the staff was very friendly. There seemed to be a disconnect with upper management and the staff when questions arose . So....Our river cruise on the Mississippi was cut short (not ACL's fault as the Mississippi was low). However other issues during the cruise left everyone perplexed on how to deal with: running short on food and supplies, lack of communication, being short-staffed, low quality entertainment, extra time on buses to "compensate" for not docking in places, mediocre shore excursions, confusing changes in schedules that weren't communicated well, activities that were cancelled last minute, and most disappointing: disregard for requests for a partial refund from their customer service and the CEO. There were more people discontent than happy with their experience and we learned from our mistake and would suggest you take any other cruise line besides ACL.We have been on dozens of cruises with a total 8 or more cruise lines and never had such a disappointing experience like this!

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