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Viking Skirnir Review

Christmas Cruise from HELL!

Review for Europe River Cruise on Viking Skirnir
10+ Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Oct 2022
Traveled with children

Wow, where to begin. We went on the Viking ship Skirnir. November 28- December 6, 2022. From when we first booked this cruise and until our departure, flights were changed several times (and we had to scurry to arrange upgraded seats each time on our own because “Viking doesn’t handle it”). Our ship was also changed at the last minute. When we got to the airport, we were told our flights were changed again, and when we went to the new airline, no upgrades were available anymore. I had foot surgery recently and needed the extra leg room. I called Viking’s emergency travel number, and they said there was nothing they could do about it now, and contact them back once I got done with the cruise. So my family did not get any of our paid upgrades during ALL of our flights there and back. On the ship the food was OK, but nothing special for the price you end up paying. Our shower flooded the bathroom every day. I told the room steward and the front desk on day 1, but it was never fixed. The mattresses were lumpy in both rooms, our room and my 31 year old daughter’s room. My daughter also had her Bose noise canceling ear buds stolen as well. If the excursions said it was a ten minute walk to town or the bus, add about 20 minutes to that and you would be right. When I returned home, as you can guess, Viking could not reimburse me for the room or the missed flight upgrades, or what they are referring to as “lost” ear buds. Mind you these are $300 ear buds. They said they don’t have a theft issue, to which I asked them why do they have safes in all the rooms? They said she lost them, and there was no way the room steward took them. I guess the room steward’s word over my daughter’s word. After talking to several of their “customer service “ people, they told me that the couldn’t see any flight upgrades purchased by myself. I told them it was because I lost all my upgrades when the flights were changed. I think Viking books the cheapest flights with the lesser known airlines with very close connecting times, so you tend to get a lot of last minute flight changes. They offered my $500 cruise credit for my flooding room. I have to use it in a year. This means nothing to me since I would have to be a fool to book another $7000+ cruise trip with them ever again! BUYER BEWARE! If I could save at least one person from this nightmare experience……

Response from VikingS, Community Team

We appreciate you taking the time to detail your first experience with us, Yabadab, as feedback such as this allows us to better understand our guests’ travel preferences. We would welcome...

Cabin Review


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