I have been on 7 NCl cruise and even sailed on the Pride Of America 5 years ago with my wife. We selected this cruise again because this time we wanted to bring our two adult Special needs children with us so they could see the beauty of Hawaii. This is the only ship that does a full week in Hawaii. We were very disappointed over all. We booked two a joining rooms as there were 5 of us including our PSW. The accessible room that we were told would sleep three had two single beds and no drop down or pull down beds. We where told we could add a cot but that would not have worked for an adult with CP, nor would there have then been enough room for my Daughters powerchair to move around with extra furniture in the room all day. Luckily the room next door was vacant and we could use it as well. The crew were much less attentive than any other ship and overall not that interested in doing their jobs. The daily service was cut in half due to staffing with no turn down at night but no reduction in service fees to match. NCL has raised they're suggested fees this year and I hear or doing it again to start next year. There was very little done to accommodate my Autist sons food intolerance either (Disney is remarkable at this). We were also told repeatedly that although one stop would have a tender if my Daughter had a manual chair and weighted less than a hundred lb she could go ashore. We rented a chair and brought supports and straps from halfway around the world to make this work. When we got to the gangway we where told that weight and chair didn't matter. She could only off board if she could walk down the steps on her own which she cannot, nor was I allowed to carry her. This is a violation of the ADA rules.
After that stop the next 2 stops, 40% of the cruise were cancelled due to a small cold front. The first stop might has been in question depending on docking, but the second was very doable. Cannecling them both saved NCL several hundreds of thousands in fuel costs. None of those saving where past on to the passengers, nor were any new activities or on board discounts offered over the two stuck at sea days. None of the staff seemed very apologetic. Hygiene was pretty low on the list of concerns as well on this cruise. No hand washing or sanitising at the buffet like on the Bliss and Getaway even before Covid. when tables were cleared in the buffet they weren't wiped down just left with spilled food. This cruise was way below the standard of every other NCL cruise I've been on over 20 years all the way back to the NCL Wind.
We were told that the rooms hold three people. The accessible room 10538 does not as it has two single beds and no drop down or pull down beds. adding a cot for a third person, if it could even fit, would make it impossible to transfer to the bed from a powerchair. The shower/bathroom was an ok size and layout. The toilet is raised higher than a normal toilet which made it much worse for my shorter daughter but better for someone else with different needs. The accessible room 10538 smelled of sewage most of the trip and water could we heard constantly running in the drain. Bad seals or trap set up. The attached room 10540 could hold tree people but its very small and cramped.