Seabourn Quest Review

Traumatic, Dangerous and horrible experience with Seabourn

Review for Canada & New England Cruise on Seabourn Quest
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Ricky L
10+ Cruises • Age 50s

Rating by category

Value for Money
Public Rooms

Additional details

Sail Date: Oct 2022
Bed Stains
Pillow stains
Pillow stains
Poor variety of snacks

"Seabourn clearly do not prioritize guests' interests, needs, health or safety." "Rotten food, serious service issues, and a dangerous cruise overall" I would sail with just about any cruise line rather than Seabourn in the future. They claim to be "ultra-luxury" but proved to be our worst cruise experience ever!

We are long-time experienced cruise guests having completed 30+ cruises over the past couple of decades. My wife and I just returned from our first cruise with Seabourn on the Quest from Oct. 28-Nov.11, 2022 sailing from Montreal to Miami. This was to have been a very special cruise to celebrate our 35th Wedding Anniversary and with hopes of bringing our adult children on future cruises. Unfortunately, this highly anticipated cruise based on our detailed research in advance on the Seabourn website in collaboration with our travel agent and Seabourn agents, ended up being a disaster and huge overall disappointment due to a myriad of avoidable serious issues and shortcomings. What follows below is just a summary of the major issues of the many issues which we were forced to endure on this voyage.

Our cruise experience began when we arrived at the pier in Montreal prior to our cruise, preparing for embarkation. We presented our cruise documents to Seabourn and pier staff, with our luggage tags firmly affixed to our bags. We were booked in a verandah cabin that we had carefully selected based on its location (mid ship and middle deck, on the port side with only cabins above us). We were promptly informed, to our surprise, that this was no longer our cabin. After considerable discussion with various staff members and to our dismay, they confirmed that we had been moved without our consent to another cabin on a different deck. Seabourn staff assured us that this was an "upgrade" and that we would be very happy with this unrequested change. They also informed us that this was a "penthouse suite". This was neither an upgrade in size (only in supposed category) or in terms of location for us (near the uppermost deck), and as it was located underneath the shuffleboard and golf putting range. We were very unhappy but agreed to stay for the first night to see how it was as Seabourn staff confirmed that someone else had already been given our desired cabin. Unfortunately, we could not fully experience our primary concern immediately regarding ship movement as we would be sailing on the St. Lawrence River for the first few days and could not sense what it would be like after day five when we arrived at the Atlantic Ocean (that ended up being a dangerous and nausea-invoking nightmare). The room sounds were constant and excessively noisy. The fact that Seabourn made the decision, without our consent, is inexcusable not to mention completely inconsiderate. To this day, we still have not been told why Seabourn opted to give away our carefully selected cabin nor did onboard staff ever receive any explanation from Seabourn.

Cabin Review

We were not provided the cabin we had booked and no explanation was ever provided. Not even onboard staff were ever informed about why our cabin was given away pre-cruise. The cabin we were provided was constantly noisy with a deafening humming sound along with creaking and cracking of the ship components. It was headache inducing and never stopped.

All of our bedding was badly soiled with various bodily fluids (sweat, urine, blood, etc.) and the mattress was lumpy, uneven and uncomfortable - badly in need of both ann upgrade and cleaning.

During the hurricane, dishes and glasses were falling and breaking into the floor, and the glass medicine cabinet door was ripped right off of the wall onto the bathroom floor from the significant ship pitching and swaying. People were injured, it was difficult to stand upright for the better part of three days, and room service was inundated with requests as many guests could not safely leave their cabins. Seabourn's directive to have the Captain sail toward the hurricane was foolhardy and dangerous for guests, most of whom are quite elderly.

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