If you are thinking of booking a cruise with NCL then just don’t, at least not before reading about the very poor recent cruise experienced and confirmed by speaking to over 100 people during the cruise
This issues started about 4 weeks before departure. A quick email from the travel company, Cruise Nation in this case, ( who equally gave a very poor experience in so many ways), to say there had been a minor change to the itinerary but no details. After ringing them up, once again, a subsequent email arrived showing the first and last ports, Dominican Republic and Cozumel had been removed from the itinerary but no explanation. Hardly a minor change dropping almost a third of the stops including ones I particularly wanted to go to and the reason for choosing this cruise in the first place. I would never have booked a 14 day cruise with only 5 stops originally as all these days at sea are so boring. I rang up NCL in the UK to be told it was due to maintenance issues with the ship. More on that later. Now according to NCL’s own terms and conditions if they make any major changes, and this this must surely count as one, they are supposed to write to you, and if you are not happy, offer you the option of an alternative holiday or a full refund. This should also apply through official travel agents they trade through, they can’t just wash their hands of the issue. But no I had no offers of either from either NCL or Cruise Nation. If you agreed to purchase a car with certain named options for a fixed price and it turned up with features missing you would obviously be within your rights to reject the car and expect a full refund. The same should surely apply here as you are not getting what you originally agreed to. All NCL offered was a pitiful refund of $300 in total per couple, but actually $100 of this would have been given anyway due to $50 per port shore excursion credit. So only $200 to miss out on 2 ports. PATHETIC
Once onboard, we discovered the inside cabin was the smallest we had ever seen. Nowhere to sit apart from the bed, and so little storage space that some items had to remain in the suitcases to be brought out when needed.
Smallest cabin I had ever had. Nowhere to sit apart from the bed and lack of storage space meant some things had to remain in the suitcases under the bed
Rushed excursion after a late start meant visit to Aloe Vera factory cut short and only just got back to the ship on time with no shopping time as expected from timetable
Very poor excursion. Lives put at risk by cowboy operators chosen to run the tour. Otherwise area very run down
Despite having been here before enjoyed a further visit. This time went on the semi submersible boat to see ocean floor
Took the train along the Panama Canal. Absolute rip off pricing but nice journey