We always wanted to cruise on a brand new ship, so we booked the Prima for one of the first voyages. Embarkation was fast and easy as a Sapphire Latitudes level, but it was just as fast for everyone else. There were sufficient agents checking everyone in. Once on board we immediately headed to interactive screens to book some shows. Most of them were already filled and we were on board early. We asked at the Cruise Next desk about our options and they said to show up at the shows and if there were any reservation cancellations, we would be able to get in. This worked ok for most shows and we were able to see almost everything...eventually. The ship itself is beautiful with muted colors, large staterooms, and many areas to sit and relax. As mentioned in previous reviews, the venues are too small for the number of passengers. The theater is miniscule compared to all of the other ships we've been on, but it is high tech, and the seats fold back like gym bleachers to make it into a single floor night club. For the Noise Boys show, they fold back about half the seats to allow for more performer space. This left even less seats for passengers. We did get to reserve a slot for the Donna Summer musical, and also got to squeeze into the latest laser dance experience show. The staff was very friendly, and we used our dining credits and coupons to go to dinners on 4 nights. Since they changed the names of several restaurants and added many new ones, the pre-printed latitudes dining coupons didn't match, but they told us to just book any restaurant we wanted - We had no problems getting in anywhere. They said new Latitudes coupons will come out after the first of the year. NCL no longer issues Lattitude ship pins, so we normally buy magnets with the ship names. They had very few Prima logo items on board because the ship is so new. The only thing they had were cruise card lanyards with the ship name. They said they will be getting more items as time goes on. They are still working the bugs out of the technology. The NCL app was very sporadic, and we eventually gave up on it. Even the cruise director joked about it in public. The touch screens around the ship worked a lot better and we were able to get what and where we wanted by using them. The Haven members get the prime slots for almost everything because of the limited space. On other ships, it doesn't matter because the size of the venues allow for everyone to see everything. Try to book as much as you can prior to boarding. After a week, we were still trying to get used to the layout. The old TV commercial with the guy saying 'ya can't get there from here' applies. They designed the ship to have many intimate areas, and it's nice, but there aren't any central passageways to get from one end of the vessel to the other easily. Our favorite hangout is O'Sheehans on NCL ships, but it is called the Local on Prima. There is a huge TV screen, but very little seating in front of it. There are smaller screens in a sit-down area behind the bar, and outside seating without TV's. All-in-all, they designed this ship to be different, and they scored big. They are building another 4 right behind it and according to crew members, they will all be identical to Prima. We went on the Encore the week after this cruise. It has the same technology, and same fancy features, but is laid out much better, and we were glad we booked it after the Prima. Hopefully, they will make some modifications to follow-on ships. There's a lot to be said about Prima, and everyone will have opinions both good and bad, but to us, this is like the Epic - very quirky and some folks won't be comfortable with it. Make the best of it and have a few extra drinks and life is good!