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Koningsdam Review

5.0 / 5.0
Editor Rating
819 reviews

Service was terrible

Review for Koningsdam to Pacific Coastal
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10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms

Additional details

Sail Date: Nov 2022
Cabin: Verandah Stateroom
Traveled with children

We've sailed on many HAL ships over the years and have to say we'll never sail again on the Konigsdam. Although the food was excellent, they've cut service to the point that hour waits for dinner were normal. Waiters and staff were obviously stressed and had too many tables to serve. I actually had to go to the assistant maître d' to get a coffee cup refilled at breakfast. No chocolates on the pillows at night. Only one room service per day. Guest relations lines were impossible. No big discount sale at the shops on the last day. Not sure if this is true for all the HAL ships, but this was a game changer for us. We have a reservation and deposit on a 22 day cruise on the Konigsdam in April of 2024, but we're going to cancel it. I can't imagine spending 22 days on this ship.

Cabin Review

Verandah Stateroom

Not bad but was under the Club Orange dining room which had wood flooring. Every time someone moved a chair, it echoed in our room. Very poor design.

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