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MSC Divina Review

4.0 / 5.0
Editor Rating
1843 reviews
3 Awards

Grand larceny. Horrible customer service

Review for MSC Divina to the Western Caribbean
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douglajd
6-10 Cruises • Age 40s

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Sail Date: Nov 2022
Cabin:

We chose this cruise because we sailed with MSC previously and had a great experience. However, this was as the pandemic started and the cruise ship was half full. This time was a completely different experience. The cruise was fully booked so we were able to see what the true MSC experience really was.

At our first port, we got money from our safe and exited the ship. We left our jewelry and items of value in the room, expecting them to be safe. We were wrong.

We didnt check the safe until our next port two days later. When we did, all of our items were gone: cash, a gold necklace, a gold bracelet, a gold ring with diamonds, and other lesser items. The total in items taken was well over 3000. We contacted security immediately. They did an investigation. Nothing was recovered. We had to contact them throughout our trip for communication. The only person with access was our housekeeper. They have no CCTV near the staterooms.

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