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Explorer of the Seas Review

4.5 / 5.0
Editor Rating
2010 reviews
7 Awards

Average cruise with a very average service

Review for Explorer of the Seas to the Western Caribbean
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dameofspace
10+ Cruises • Age 50s

Rating by category

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Additional details

Sail Date: Nov 2022
Cabin: Spacious Ocean View Balcony
Towel line
Rust and standing water on the balcony

This was a last minute planned cruise to celebrate a special occasion. We cruised 10 times with RCI since 2006, the last 3 times we cruised in 2017, 2019, 2021 we though that it would be the last cruise with Royal, we are of the same opinion after this cruise. Because it was a last minute and a holiday cruise, all our preferred cruise lines were sold out, so we booked Explorer. It was a very average cruise with a very average service. Embarkation was fast but no one was greeting you at the door, so when you figured out which way to turn, you were on your own to go up and see that the rooms were not ready until 1 pm. Cabin was ok but very dated, the balcony door left a gap and smoke from the cabin next door was sipping through the gap into our cabin, balcony floors and walls were rusted, bathroom dated and no amenities, no shampoo, no body cream, nothing provided. We had to ask for robes, extra towels, better mattress, ice, room service menus - basically if you don't ask, you don't get it.

Internet service that we paid $130 for did not work throughout the cruise, I needed to send a document and spent 7 hours one day just trying to get online, every time you login, the connection gets dropped. A total waste of money.

Guest relationship could not figure out our OBC and credit was never applied to our account. Except for the MDR staff, no one acknowledge that we were celebrating a special occasion on the ship and guest relations could not find the order our kids made for us to surprise us. We were surprised but not in a good way.

Cabin Review

Spacious Ocean View Balcony

Cabin was ok but very dated, the balcony door left a gap and smoke from the cabin next door was sipping through the gap into our cabin, balcony floors and walls were rusted, bathroom dated and no amenities, no shampoo, no body cream, nothing provided. We had to ask for robes, extra towels, better mattress, ice, room service menus - basically if you don't ask, you don't get it.

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