My hubby and I decided to book a Virgin cruise on our friends recommendation. We had cruised at least 25 times in the past on Celebrity, NCL, Royal Caribbean, Carnival and MSC. The allure of the Virgin cruises was adult only. The food was excellent; rooms were clean and nicely laid out. Embarkation was a breeze.
The app did not work properly - for weeks prior to our trip, I called several times to fix this but was unsuccessful. I also asked numerous times if they would book my dinner reservations since I could not on the app. I was told by several reps that reservations were not necessary. This is not true. You cannot dine unless you have reservations, unless you don’t mind eating at 10PM. I could never find a bar that was open. Pool bar was out of ice, and therefore could not make frozen drinks. Most bars ran out of ice, canned beer and did not all have brands requested. After our room smelled of sewage for 2 days, we were moved to another similar room. When I asked about compensation, I was offered 2 free drinks! No upgrades, no apologies, no sympathy. Eating in galley was a wait since you could not get food yourself. When good arrived, it was cold and my hubby and I rarely ate together since our food arrived at different times. It appeared the ship was not ready to handle 89% capacity. Needless to say, I will never return to Virgin Voyages.
This was a beach club that Virgin rents for the day. Overcrowded. Bars ran out of ice. Chairs on beach were crowded as well as pool.