HAL is always our go to cruise line so when we decided to try a transatlantic cruise we booked with HAL. First off, the cabin we were first given (which we picked out) had a toilet that was not flushing properly. After 7 or 8 calls with guest services and 2 plumber visits they finally moved us to a different cabin (after 4 nights of crossing our fingers that it would flush). When Patrick from GS took us to see another cabin it was identical to the one we moved out of and before we accepted it I told him to "test" the toilet. Thank goodness we did that because that one didn't flush either. So they found us another cabin. And like I said previously HAL is our go to cruiseline but while the service is still very good, the food in the Lido was not very good and there were not the usual number of choices. The Caniletto was definitely not good at all. There was not much to do on the ship during the "at sea days" so that made 7 days in a row very boring. The entertainment is not very good either. We also booked the "Have It All" booking and the WiFi was non-existent. And while you might think what did we expect in the middle of the Atlantic, I think that HAL knows their WiFi doesn't work and just shouldn't charge for it. We were given a notice the second day of the cruise that there would be service interruptions, but it wasn't an interruption, it truly worked about 5% of the time. The options on TV were really bad also. Needless to say, if this was our first cruise with HAL and not our 10th, we wouldn't be booking again. Hopefully our B2B cruises in January will be much better.