I have read travel reports, watched YouTube videos and perused articles about Hurtigruten for several years. When my wife and I decided on an Arctica trip to celebrate significant birthdays, Hurtigruten was an easy choice. Starting in Valparaiso, Chile, the enthusiasm and knowledge of the expedition crew ensured an interesting, informative and engaging range of activities, workshops and discussions. Hotel and dining staff were always helpful and positive in their dealings with passengers or guests are we were referred to. Only a few hours before reaching Antarctica, the ship had to turn round and go back to South America. A passenger had developed a life-threatening condition. We were impressed with how the captain and crew dealt with this unexpected event, keeping everyone informed and acknowledging people's disappointment. The expedition crew rapidly arranged a number of complimentary excursions during the days back in port. There was insufficient time to return to Antarctica on this voyage. Hurtigruten offered a range of compensation options, including free alternate Antarctica cruises.

What could have been a major disappointment became a positive experience for over 300 passengers. My wife and I were very happy with the cruise, Hurtigruten's onboard and land-based staff and look forward to cruising with them again next year.

What we particularly enjoyed was the emphasis on education and information through talks and workshops. Involvement in '"citizen science" research outside on deck or in inflatable boats was fascinating.