I usually read others posting and think the criticism is a bit much, but I could not help but report many issues that occurred while on our latest cruise to Bermuda from Boston. This cruise took place from November 4th to November 11th. Let me preface my following comments with the fact that my wife and I are dedicated cruisers with NCL having achieved Platinum Status and are Stock Shareholders in the company as well. Only had great things to say about all of our previous cruises, this I hope is just an outlier.

What we experienced was by far and away more problematic than any issues we have had on previous cruises and really put a damper on the overall cruise. Our issues are really only with management and guest services to be more precise. The wait staff and bartenders were all excellent in the performance of their duties and are possibly the only reason we may continue sailing with Norwegian Cruise Line.

Upon arrival, embarkation was smooth from the terminal and we made our way to the Summer Palace main dining room for lunch. I presented my card to the main check in at the restaurant and we were quickly seated. My wife and I ordered drinks since we had the package that included them. The waiter did remind us that drinks while in port would be taxed, and we acknowledged that we were aware of that. After checking our onboard account the next day, it showed that we were not only charged the taxes on these drinks, but charged for the drinks themselves. Read more