ms Sapphire Review

4.0 / 5.0
12 reviews

Overpriced and underwhelmed

Review for Europe River Cruise on ms Sapphire
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jmsalz
2-5 Cruises • Age 70s

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Sail Date: Nov 2022

Our Destination Seine Tauck tour departed Paris on 10/19/2022 and returned on the 29th. This company was so highly recommended by a personal friend that we decided to give Tauck a whirl. Tauck was to come into competition with the Crystal Danube cruise we took one year prior to the pandemic.

WE found the service to be very uneven, the cruise was understaffed(not acceptable taking into consideration the price levied), some of the wait staff was sloppily attired, the staff had to be reminded to provide a bottle of distilled water(which had been requested twice prior to departure) and to return our laundry, the under the sink garbage can and the reading lamp on the left side of the bed was eventually repaired, the towels were rough, the in cabin Nespresso machines only spewed lukewarm coffee. Finally, deciphering the HVAC thermostat was more intricate than the computers at NASA.

NOW FOR THE FOOD AND SERVICE:

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