In September and October 2022, we sailed on the Eclipse from Vancouver to Hawaii, and Hawaii to Sydney (back-to-back cruises), being our 5th and 6th cruises on Celebrity Solstice and Eclipse. Overall, it was a good cruise and our room steward, the bar staff and the dining staff were all great. The food was lovely too. We still love the ships but feel there were numerous shortcomings. During Covid, the Eclipse was repainted outside, but they did nothing else to a ship that was last refurbished in 2015. The bed linen was old and yellowing and had lost its crispness. The TVs are old. There are holes in the curtains leading onto the verandah. This is not acceptable for a ship that boasts 5.5 stars and for which we paid a lot of money. On both cruises they planned an evening chic night on the second night. Given that most people have their suits and evening attire in suitcases, they would require pressing and one night into a cruise is not long enough to get the clothing back (unless of course we pay express fees – perhaps that is why the ship plans it that way). On the first cruise we provided a feedback form to the guest relations desk, suggesting they wait a bit longer for the first evening chic, but the officer simply argued with us, saying there would be another chic night. He completely missed the point. Needless to say, the second cruise was the same, evening chic on the second night, so it fell on deaf ears.
Part of our itinerary was to visit Bora Bora, but we ended up going to Raiatea instead. We were not told, nor was our travel agent, of this change and it seems most of the people on the ship also thought we were going to Bora Bora. Usually, we are notified by Celebrity and our travel agent of any changes in destination/port, but Celebrity failed miserably this time, as the majority of people had Bora Bora on their bucket list. It is not that it changed, it is the fact they didn’t notify the passengers or their travel agents.
We had a drinks package and on the first leg (Vancouver to Hawaii) our drinks were covered. When we left Hawaii for Sydney, suddenly they wanted an extra US$4 for each drink because they had put the prices up overnight. New passengers boarding in Hawaii would not have noticed this change, but all the back-to-back passengers certainly did. Would it not have been courteous if the ship had notified the back-to-back passengers that their drinks packages no longer had the value we had up until the night before? Just out of politeness towards their loyal back-to-back passengers. Every time we sail, we request Zumba classes, but they won’t do them anymore. They used to and they were great.