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Crown Princess Review

4.5 / 5.0
Editor Rating
2175 reviews
3 Awards

The worst cruise we've ever been on

Review for Crown Princess to Pacific Coastal
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jakobj11
10+ Cruises • Age 70s

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Sail Date: Sep 2022
Cabin:

This was our 15th Princess cruise and of all the cruise line ships we've been on; Princess has always been our favorite. As this was our 1st cruise since the start of the pandemic in 2020, and as it was round trip from Vancouver (close to where we live) we took a chance and booked this cruise, as not only did we not have to fly, but we also liked the itinerary, which included port stops in San Fransico, San Diego, Los Angeles and Santa Barbara. While as always, the crew, although short staffed, were professional, polite, friendly and did their best to meet our needs. The entertainment including the guest lecturer (a former Air Canada pilot and Top Gun instructor), the production shows and lounge entertainers, was excellent. However, the rest of the cruise was a disaster. Despite being Elite status and having a priority embarkation time it still took us 4 hours to embark in Vancouver. During the cruise we had 3 separate fires on the ship and a broken water pipe on our floor which flooded several cabins and although our cabin wasn't one of them, we did lose our water and toilet use for a while. One morning while my wife was getting dressed two maintenance crew suddenly appeared on our balcony and started watching my wife get dressed. Apparently, it was a maintenance scheduling mistake. Despite having a reserved dining room time on many nights, the wait to get in the restaurant was 15 to 30 minutes. The food was mediocre and certainly nothing like we had enjoyed on previous Princess cruises. The ship continued to have engine problems which caused us to be 4 hours late returning to Vancouver. While we were able to reschedule our flights (for a higher fare) at least we didn't have to stay overnight in Vancouver, as many passengers had to. It was obvious from our cruise that Princess has taken drastic steps to reduce costs and restore the company to profitability. However, if what we experienced on this cruise is the new norm for Princess, they'll lose us for any future business, and I would expect many others as well.

Cabin Review

As we've experienced on previous cruises, stateroom was comfortable with everything we needed.

5 Helpful Votes
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