Holland America use to have the best service and food that you could want. It has been downgraded so much it is sad. Now only the service remains a plus. That is by the crew, not necessarily the officers. The food is mediocre, the organization is lacking and just about everything has been downgraded. I am a 4 star mariner and have happily cruised many times with Holland America. It is sad to see what it has become. They even skimp on chocolates, giving them only on dressy nights (3). That is how low they have gone. I spoke with several other 4 and 5 star mariners and they all said they will not be cruising again with HAL.

Older people do not want skimp they want nice.

The food has less categories, lots of pasta and things you can buy. The juices in the Lido are so watered down they taste like water, but you can buy fresh orange juice. Read more