As cruisers since 2008 and having done 16 total, this being our 17th and 4th Princess cruise I'm sorry to say going was a mistake. 15 day Hawaii round trip from San Francisco, flew in day of the cruise and Uber from OAK to the pier #27, split fare with our 2 cruise buds and the total Uber was only $66 + tip. Ship was fine, clean, maintained, employees friendly but all the old covid protocols were pretty much dropped - even the crew had stopped wearing masks. Shared feeding utensils to get food in the buffet - hardly anyone wore a mask now. I'm sure the ship was close to 100% full as well.
We were offered a casino discount on our room booking, which occurred, and $100 in casino free play. The 2nd day of the cruise I checked on the $100 in free slot play and was told it was being looked into - It was not available right then. Finally after re checking several times and about 10 hours later I was told there was no free play for us - I was upset. I went to customer service and had the help of Ben, explained it to him, he sent the emails out and within an hour I had a call from the casino manager depositing the $100 into our account and an offer to pay for dinner and a bottle of wine at the Princess steak house. I was happy with this compensation, we did our comp dinner as reserved and were quite happy with it all - thanks so much to Ben in Customer Service.
PROBLEM #2 - COVID - 4 days before getting off we hit the medical unit due to my partner's nasal/sinus issues - 1st thing they did was a covid test and we both were positive; This meant automatic quarantine till the end of the cruise for us. Cannot leave the room, no one can come in - this means no room cleaning, no beds made up, all food service now ordered for each meal from the menu on the TV. After 4 days we were climbing the walls - what a horrible experience - from the time a meal was ordered until delivery about 1 hour. 95% of the time the order was incomplete or incorrect and a 2nd call was required to straighten it out. Cold food about 1/2 the time. We were told we would be led off on disembarkation day between 10 and 1015, which did occur; keeping all the infected together in a group, we finally hit the gang plank about 1040am.. After customs the hunt for our bags began. The bags for our group were still in 7 or 8 full cages outside the ferrry building and it was self serve. No one there to help us and of course our big bag was in the very bottom of a cage and no one around to assist. There was no excuse for this - many of the people in this group were 70 or 80 years old and we must do self servie to retrieve our bags !!