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Ruby Princess Review

4.5 / 5.0
1,956 reviews

Should Have Stayed Home

Review for Hawaii Cruise on Ruby Princess
Arizona Budgies
10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Oct 2022

As cruisers since 2008 and having done 16 total, this being our 17th and 4th Princess cruise I'm sorry to say going was a mistake. 15 day Hawaii round trip from San Francisco, flew in day of the cruise and Uber from OAK to the pier #27, split fare with our 2 cruise buds and the total Uber was only $66 + tip. Ship was fine, clean, maintained, employees friendly but all the old covid protocols were pretty much dropped - even the crew had stopped wearing masks. Shared feeding utensils to get food in the buffet - hardly anyone wore a mask now. I'm sure the ship was close to 100% full as well.

We were offered a casino discount on our room booking, which occurred, and $100 in casino free play. The 2nd day of the cruise I checked on the $100 in free slot play and was told it was being looked into - It was not available right then. Finally after re checking several times and about 10 hours later I was told there was no free play for us - I was upset. I went to customer service and had the help of Ben, explained it to him, he sent the emails out and within an hour I had a call from the casino manager depositing the $100 into our account and an offer to pay for dinner and a bottle of wine at the Princess steak house. I was happy with this compensation, we did our comp dinner as reserved and were quite happy with it all - thanks so much to Ben in Customer Service.

PROBLEM #2 - COVID - 4 days before getting off we hit the medical unit due to my partner's nasal/sinus issues - 1st thing they did was a covid test and we both were positive; This meant automatic quarantine till the end of the cruise for us. Cannot leave the room, no one can come in - this means no room cleaning, no beds made up, all food service now ordered for each meal from the menu on the TV. After 4 days we were climbing the walls - what a horrible experience - from the time a meal was ordered until delivery about 1 hour. 95% of the time the order was incomplete or incorrect and a 2nd call was required to straighten it out. Cold food about 1/2 the time. We were told we would be led off on disembarkation day between 10 and 1015, which did occur; keeping all the infected together in a group, we finally hit the gang plank about 1040am.. After customs the hunt for our bags began. The bags for our group were still in 7 or 8 full cages outside the ferrry building and it was self serve. No one there to help us and of course our big bag was in the very bottom of a cage and no one around to assist. There was no excuse for this - many of the people in this group were 70 or 80 years old and we must do self servie to retrieve our bags !!

Cabin Review

Being quarantined for 4 days we saw way too much of our interior cabin on deck 11. We had twin configuration beds, room was fine and temp was good, very small shower. Room steward, Bonie was great too.

7 Helpful Votes
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