My husband & I have been on Royal multiple times. In fact, one of our favorite cruises of all was on the Rhapsody - Greece & the Adriatic. We chose the Canada & New England cruise because of the itinerary. Unfortunately, this cruise ended up being the most disappointing cruise my husband and I have ever taken. We understood that the Adventure of the Seas is an older ship. We expected the furnishings to be “dated.” But we never thought that Royal would have allowed the ship to become such a poorly maintained rust bucket. There is rust (and mold) everywhere - on the decks & in the cabins. The railings are in bad need of revarnishing - on the decks & on our balcony. There are safety strips out on deck stairs that are ripped up, likely causing a risk of falling. The carpets look dirty and frayed throughout. The rust is painted over but still obvious. (See our comments on our cabin.)
The ship was overcrowded and, except for hand sanitizer (and sinks at the buffet), it seemed that no other precautions were implemented to keep passengers safe. The self-serve buffet was a Petrie dish for spreading germs. The same goes for the casino. We never saw anyone cleaning surfaces or handrails. Sea Pass cards were handled by multiple crew members and never sanitized. At times, some of the elevators weren’t working, so the others were packed. The chilly, damp weather (obviously unavoidable) kept people indoors, so the public areas were even more crowded. When we first embarked, only a small number of passengers were wearing masks, but by the end of the cruise, many, many more people were wearing them. The rumor was that Covid was spreading onboard. In fact, both my husband and the husband of a couple traveling with us tested positive for Covid when we got home on disembarkation day.
The food in the MDR was okay at best and the choices were - let’s say - intended to entice you to pay for their heavily pushed specialty restaurants. One night, we paid the up-charge for filet mignon and it was poorly cooked and tough. But, the MDR wait staff were the saving grace. They were wonderful! They were professional, attentive, entertaining & very warm and friendly. They tried their best to make passengers happy by offering suggestions and alternatives to rectify issues, but they can’t make the quality or taste of the food better than the kitchen sends to the table. The bartenders were also terrific throughout the ship. The entertainment was very good, as well.
The cabin was unsatisfactory and in disrepair. It felt dirty & smelled musty. The conditions of the cabin led us to wonder if it had really been cleaned properly and sanitized at all. There were candy wrappers from a previous cruise left under the sofa and in the sofa cushions that hadn’t been cleaned away. There was dust collected in any crevices. The floor next to the balcony door was constantly damp and felt like it was crumbling under my feet. One of the wire soap racks in the shower was actually falling off the wall because the screws were so rusty. There was a crack in the shower door and the shower doors didn’t close all the way so water got all over the floor. The TV stopped working before the end of the cruise. The woodwork was in bad condition. And so on… Some small maintenance issues happen, and are to be expected, but not all of these.